Terms of Service

Effective Date: May 6, 2026  |  Last Updated: May 6, 2026

1. Acceptance of Terms

Welcome to Pizza Luce ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce, governing your access to and use of the website located at pizzaluce-eat.click (the "Website"), as well as any related services, features, content, applications, and online food ordering functionalities we provide (collectively, the "Services").

By visiting, browsing, registering on, or placing an order through our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and all applicable federal, state, and local laws and regulations of the United States. If you are using our Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

You must be at least 18 years of age to use our Services or place orders through our Website. By using our Services, you represent and warrant that you meet this age requirement. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Description of Services

Pizza Luce is a food service company operating in the United States that offers customers the ability to browse our menu, place food orders (including pizza, appetizers, beverages, desserts, and other menu items), and arrange for delivery or pickup of food products through our Website at pizzaluce-eat.click.

Our Services include, but are not limited to:

• Online food ordering and payment processing for delivery and/or pickup;
• User account registration and profile management;
• Menu browsing, nutritional information access, and order customization;
• Promotions, discounts, coupon codes, and loyalty program participation;
• Customer support and order tracking features;
• Communications via email, SMS, or push notifications regarding your orders and promotions (subject to your preferences);
• Any other food-related services we may introduce from time to time.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials and notify us immediately at [email protected] of any unauthorized use of your account;
• Use the Website and Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services;
• Accept responsibility for all activities that occur under your account;
• Promptly update your account information to keep it accurate and current;
• Pay for all orders placed through your account, including applicable taxes, delivery fees, and service charges.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using our Website or Services:

• Using the Services for any unlawful purpose or in violation of any federal, state, or local laws;
• Submitting false, fraudulent, or misleading information in connection with any order or account registration;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Attempting to gain unauthorized access to our systems, servers, databases, or any connected networks;
• Using automated bots, scrapers, spiders, or other automated means to access the Website or collect data without our express written permission;
• Uploading, posting, or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
• Interfering with or disrupting the integrity or performance of the Website or Services;
• Attempting to reverse engineer, decompile, or disassemble any software or technology underlying our Website;
• Using our Services for any commercial purpose without our prior written consent;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Services;
• Misusing promotional codes, coupons, or loyalty rewards through fraudulent means;
• Engaging in any chargebacks or payment disputes without first contacting us to resolve the issue in good faith.

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of pending orders, and legal action where appropriate.

4. User Accounts and Registration

To access certain features of our Services, including placing orders and tracking order history, you may be required to register for an account. When registering, you agree to provide truthful and accurate information. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your account.

We reserve the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion. If you suspect any unauthorized use of your account, you must notify us immediately at [email protected]. We are not liable for any loss or damage arising from your failure to comply with this security obligation.

5. Orders, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only upon our written or electronic confirmation, which is typically sent via email after successful payment.

5.2 Pricing and Availability

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes. Prices, menu items, and availability may vary by location and are subject to change without prior notice. We make every effort to ensure that the prices on our Website are accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel the affected order and notify you promptly.

5.3 Payment Methods

We accept various forms of payment as indicated on our Website, including major credit cards, debit cards, and other electronic payment methods. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information is accurate and complete;
• You authorize us to charge the total amount of your order, including taxes and applicable fees, to your designated payment method.

5.4 Taxes and Fees

You are responsible for all applicable sales taxes, delivery fees, service charges, and gratuities associated with your order. The applicable tax rate will be determined based on your delivery address and the laws of the applicable state and locality.

5.5 Cancellations and Refunds

Due to the perishable nature of food products, cancellations and refunds are subject to our Refund Policy. Generally, orders may only be cancelled prior to preparation. Once food preparation has commenced, cancellations may not be possible. If you have a concern about an order, please contact us immediately at [email protected] or visit our Website for current refund guidelines. We comply with all applicable consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act.

6. Delivery Terms

Delivery is available within our designated service areas. Delivery times are estimates only and may vary based on factors including order volume, weather conditions, traffic, and other circumstances beyond our control. We shall not be liable for delays in delivery caused by circumstances outside our reasonable control.

You are responsible for providing an accurate and complete delivery address. If delivery cannot be completed due to an incorrect address or failure to be present at the delivery location, we may not be able to offer a refund. Title and risk of loss for all food items pass to you upon delivery to the address specified in your order.

7. Intellectual Property Rights

All content available on or through our Website, including but not limited to text, graphics, logos, images, icons, photographs, audio clips, digital downloads, data compilations, software, trademarks, trade dress, and the overall design and compilation of the Website (collectively, "Content"), is the exclusive property of Pizza Luce or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes related to placing orders and using our Services. This license does not include:

• Any resale or commercial use of the Website or its Content;
• Any collection or use of any product listings, descriptions, or prices;
• Any derivative use of the Website or its Content;
• Any downloading, copying, or other use of account information for the benefit of any third party;
• Any use of data mining, robots, or similar data gathering and extraction tools.

All trademarks, service marks, and trade names used on our Website are the property of Pizza Luce or their respective owners. Unauthorized use of any trademark, service mark, or trade name is strictly prohibited and may constitute an infringement under applicable United States trademark law, including the Lanham Act (15 U.S.C. § 1051 et seq.).

If you believe that any content on our Website infringes your intellectual property rights, please notify us in writing at [email protected] with the subject line "DMCA Notice," and we will respond in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

8. Disclaimers — Services Provided on an "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION, CONTENT, OR MATERIALS ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

PIZZA LUCE MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE'S CONTENT OR THE CONTENT OF ANY THIRD-PARTY SITES LINKED TO THE WEBSITE. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE; (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS; OR (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE.

Nutritional and allergen information provided on our Website is for general informational purposes only and may not be fully accurate for every preparation. Customers with food allergies or dietary restrictions are strongly advised to contact us directly before placing an order to confirm ingredient information.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, PIZZA LUCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION STORED THEREIN;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR ITEMS TRANSMITTED THROUGH OUR WEBSITE;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms of Service;
• Your use of our Website or Services in any manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local laws or regulations;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content or information you submit, post, or transmit through our Website;
• Any misrepresentation made by you in connection with your account or orders;
• Any fraud or willful misconduct by you.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate fully with our defense of such claim.

11. Privacy Policy and Data Protection

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our Services, you consent to our data practices as described in our Privacy Policy.

We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45). California residents have specific rights under these laws, including the right to know, the right to delete, the right to opt-out of the sale of personal information, and the right to non-discrimination.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any third parties or their websites.

We strongly advise you to read the terms and privacy policies of any third-party websites you visit. By providing links to third-party sites, we do not endorse, recommend, or approve of the content, products, or services available on such sites.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws, without regard to conflict of law provisions. Any legal action or proceeding arising under or related to these Terms shall be subject to the exclusive jurisdiction of the competent federal or state courts located in the United States.

We comply with all applicable federal laws, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 45) — consumer protection;
• The Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) — electronic agreements;
• The Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512) — intellectual property;
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030) — computer security;
• The CAN-SPAM Act (15 U.S.C. § 7701 et seq.) — email communications;
• The Americans with Disabilities Act (ADA) — accessibility compliance where applicable.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or your use of our Services, the parties shall first attempt to resolve the dispute through good-faith informal negotiation. You agree to contact us first at [email protected] to describe the dispute and allow us thirty (30) days to attempt an informal resolution before pursuing any formal legal action.

14.2 Binding Arbitration

If informal resolution is unsuccessful, and except as set forth in Section 14.4 below, all disputes, claims, or controversies arising out of or relating to these Terms, our Privacy Policy, or your use of our Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your account and access to our Services at any time, with or without cause or notice;
• Cancel any pending orders if we believe you have violated these Terms or engaged in fraudulent activity;
• Pursue legal remedies against you for violations of these Terms.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including Sections 7 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law), and 14 (Dispute Resolution).

16. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. Any changes will be effective immediately upon posting of the revised Terms on our Website at pizzaluce-eat.click, with the updated "Last Updated" date reflected at the top of the page.

We may, but are not obligated to, notify you of material changes via email to the address associated with your account or through a prominent notice on our Website. Your continued use of the Website or Services after the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our Website and Services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check for changes.

17. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator for any reason, including but not limited to being contrary to applicable law or public policy, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or invalidated by the unenforceability of any such provision.

The invalidity or unenforceability of any provision of these Terms in any jurisdiction shall not affect the validity or enforceability of any other provision of these Terms or the validity or enforceability of that provision in any other jurisdiction.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Pizza Luce concerning your use of our Website and Services, and supersede all prior or contemporaneous communications, proposals, and agreements between you and Pizza Luce, whether oral or written, with respect to the Website and Services.

No waiver of any term or provision of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government regulations or orders, civil unrest, war, terrorism, labor disputes, power outages, internet service provider failures, or any other event outside our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make commercially reasonable efforts to resume normal operations as soon as practicable and will communicate with affected customers as appropriate.

20. Accessibility

Pizza Luce is committed to making our Website accessible to all users, including those with disabilities, in compliance with applicable accessibility standards under the Americans with Disabilities Act (ADA) and other applicable laws. If you experience any accessibility issues when using our Website, please contact us at [email protected] so that we may assist you and work to address any accessibility barriers.

21. Electronic Communications Consent

By using our Services or communicating with us electronically, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, your use of our Website, or any orders placed with us, please do not hesitate to contact us using the following information:

Terms of Service — Pizza Luce — pizzaluce-eat.click — Effective Date: May 6, 2026